Skip to main content

Frequently Asked Questions

Frequently Asked Questions

Maintenance

Your apartment will be cleaned and prepared by our team.

All maintenance requests must be submitted through the resident portal or by contacting the leasing office.

Maintenance requests will be handled in the order they are received by our on-site maintenance technicians.

No, you do not have to be present for a service technician to perform work.

If you are locked out of your apartment, please contact the leasing office during normal business hours. If it is outside of normal business hours, please call the emergency maintenance number at (800)956-7793.

Please contact the Leasing Office for more information.

Amenities

Pets are welcome. We allow up to 2 pets total. There are no weight restrictions, but some breed restrictions do apply. All pets are subject to review and the management's final approval. If the pet is approved, we will require a deposit of $400 per pet and a monthly pet rent of $40 per pet. We also require a photograph of the pet, current vaccination record and proof of license, if required by the city or county. Pets must be spayed or neutered.
 

Topanga Canyon Apartments has a BBQ picnic area, swimming pool, EV charging stations, and gated-controlled access. Please visit the Amenities page for more details. 

Yes, we offer assigned parking.

Yes, residents can have up to 2 pets.

A one-time pet deposit fee of $400 will be required and a monthly pet rent of $40 will be required for all pets.

Yes, please review our pet policy regarding breed restrictions.

Appliances are unit specific. Please contact the leasing office for more details.

Yes, we offer short-term leases. Please contact the leasing office for additional information.

Yes, we offer corporate leases. Please contact the leasing office for additional information.

Residents are responsible for any package deliveries.

Common area quiet hours are from 10pm - 8am.

Admin

Effective January 1, 2020, Jones & Jones Communities will now accept Section 8 vouchers. The rental requirements stay the same, and all applicants must qualify at 2.3 times the rental rate, as well as the employment and credit requirements.

Yes, we offer short-term leases. Please contact the leasing office for additional information.

With a holding deposit, an apartment can be held for 14 days.

We prefer appointments, but we also welcome walk-ins.

Our leasing office can be reached at (818)882-2616 during business hours, Monday to Friday, from 8:30 AM to 5:00 PM.

You can apply directly on our property website.

Once we receive all the required documents, the approval process should take no more than 72 hours.

Please contact the Leasing Office for more information.

Residents can make their payments online using the resident portal, or they can pay by cashier's check or money order.

You can pay online by logging into your resident portal.

Please contact the Leasing Office for more information.

Renters Insurance is required. If you already have renters insurance simply bring your policy declaration page to the leasing office. If you do not provide proof of renters insurance upon move in, you will be auto enrolled in our Master Policy which does not cover your personal belongings.

Utilities are property specific. Please contact the Leasing Office for more information.

Utilities are property specific. Please contact the Leasing Office for more information.

Yes, we have a resident referral program. Please contact the Leasing Office for more information.

Please check your lease for the policies regarding guests.

Please contact the Leasing Office for more information.

Location

Topanga Canyon Apartments is close to Pierce College, Cal State Northridge, and California Chicken Café.
Please visit the Maps page for point to point directions.
 

LAUSD - Los Angeles Unified School District

Yes, Chatsworth Nature Preserve

Westfield Topanga and Northridge Fashion Center

Directions

Our community is located at 9035 Topanga Canyon Blvd. West Hills, CA 91304

Topanga Canyon Blvd. and Nordhoff Street

Didn't find an answer?

Our team is always ready to answer your questions.